Refund Policy

E.B.S. Candles 31 – No Refund Policy (Spiritual & Ritual Items)

At E.B.S. Candles 31 LLC, we specialize in spiritual, metaphysical, and ritual-based products including candles, oils, herbs, and other spiritual supplies.

Due to the sacred and personal nature of spiritual work, all items sold through our store are considered final sale.

No Refunds or Returns

All purchases made through our website are non-refundable and non-returnable.

Spiritual and ritual products cannot be restocked or resold once they have left our possession because:

• Spiritual items may be energetically influenced or spiritually worked with once received.

• For sanitary and spiritual integrity reasons, items cannot re-enter inventory.

• Many products are prepared, dressed, or spiritually intended for individual use.

By completing a purchase through our website, customers acknowledge and agree to this policy.

Damaged or Incorrect Orders

If an item arrives damaged due to shipping or if an incorrect item was sent, customers must contact us within 48 hours of delivery with photo evidence so we can review the issue and determine an appropriate solution.

Chargebacks

Customers who file fraudulent chargebacks after receiving their order may be subject to:

• Submission of evidence to the payment processor

• Reporting of fraudulent activity

• Possible legal recovery of funds, fees, and damages associated with the dispute

E.B.S. Candles 31 LLC maintains documentation of all transactions including order confirmations, shipping confirmations, and proof of delivery.

Agreement to Policy

By placing an order through our website, customers confirm that they have read, understood, and agreed to this No Refund Policy prior to completing their purchase.